Right of Withdrawal
Information on the statutory right of withdrawal for consumers.
This is a courtesy translation. The legally binding version is the German one.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us
Terra Di Gaia GmbH
Ludwig-Jost-Allee 6, 65929 Frankfurt am Main
Email: jessica@terradigaia.com
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract.
You shall return the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal. You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are liable to deteriorate or expire rapidly, nor to sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery. Opened food bottles may therefore be excluded from withdrawal.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and return it.)
To Terra Di Gaia GmbH, Ludwig-Jost-Allee 6, 65929 Frankfurt am Main, jessica@terradigaia.com:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*):
Ordered on (*) / received on (*): __________
Name of consumer(s): __________
Address of consumer(s): __________
Date: __________
Signature (only if this form is notified on paper): __________
(*) Delete as appropriate.
Note: This notice is a template. Before going live, the fields marked in red must be completed and the text reviewed by a legal professional.